1.1 This website, www.replacebase.co.uk, is owned and operated by:

The Replace Base Ltd
Unit 2 Summerhouse Place
35 Summerhouse Road
Moulton Park, Northampton
NN3 6GL
VAT number GB113819231
Registered in England 7651978
Email: [email protected]

1.2 If you need to contact us, please use the details provided above.

1.3 All trademarks mentioned in our product descriptions are the property of their respective owners. Their use is solely for the identification of the manufacturers' products and does not imply any affiliation or endorsement by said companies.

2.1 We will send you an email to confirm that we have received your order.

2.2 If the goods are unavailable, or there is a pricing error, we will notify you promptly.

2.3 Product images on our website are for illustrative purposes only. Actual products may vary slightly from those shown.

2.4 We endeavour to display product colours as accurately as possible, but we cannot guarantee they will match what you see on your device.

2.5 By placing an order, you agree to our Terms and Conditions, Privacy Policy, and Website Use Terms.

3.1 Delivery charges are calculated and displayed at checkout before order confirmation.

3.2 Payment is required in full at the time of ordering. We use secure payment facilities for all transactions.

3.3 Prices are in GBP and include VAT at the current rate unless otherwise specified.

3.4 Promotional prices are valid only during the promotional period.

3.5 Once an order is confirmed, changes may not be possible or could incur additional charges or delays.

3.6 You will receive an email notification once your order is dispatched.

4.1 Orders are usually dispatched within 24 to 48 hours, excluding weekends and bank holidays, unless otherwise agreed. If delays occur, we will notify you by email.

4.2 Delivery estimates depend on the option selected during checkout.

4.3 Some items, such as notebook batteries, are restricted to mainland UK due to shipping regulations. Any restrictions will be clearly stated in the product description.

4.4 You are responsible for disposing of packaging materials.

4.5 If you change your delivery address after dispatch, additional charges may apply.

4.6 Goods should be checked on delivery. For consumer customers, any damages must be reported within 14 days of receipt, accompanied by photographs of the packaging and product. Failure to report within this timeframe may result in your claim being denied. Business customers must report damages within 2 days of receipt for claims to be valid.

4.7 For consumer customers, missing items must be reported within 14 days of receipt for UK customers or 20 days for EU customers. Business customers must report missing items within 2 days of receipt for claims to be valid.

4.8 We are not liable for delivery delays caused by unforeseen events such as severe weather, accidents, or supply chain issues. We will attempt to resolve issues promptly.

5.1 For consumer customers, you may cancel your contract within 14 days of delivery by contacting us via email or writing. Cancellations by phone are not accepted. Business customers may cancel orders only by mutual agreement, subject to potential restocking fees and any applicable terms specified at the time of purchase.

5.2 For consumer customers, goods must be returned within 14 days of cancellation in their original packaging and condition, at your expense. Items must be packaged securely to prevent damage. Business customers must return goods within a timeframe agreed upon during the cancellation process, in their original packaging and condition, with any associated return costs borne by the business customer.

5.3 Installed items cannot be returned unless they are faulty.

5.4 Refunds will be processed within 30 days and will include the original postage costs, minus any applicable deductions under this contract. For business customers, refunds of original postage will be agreed upon at the time of cancellation.

5.5 Business customers and customers exempt from Distance Selling Regulations cannot cancel orders without mutual agreement.

5.6 This policy does not affect your statutory rights.

6.1 Under the Consumer Rights Act 2015, consumers are entitled to reject faulty goods within 30 days of receipt for a full refund. Beyond this period, we will repair or replace the goods in accordance with statutory rights. For business customers, repairs or replacements will be offered based on the terms agreed at the time of purchase. All goods are covered by our warranty against faulty workmanship, in addition to the rights provided under the Consumer Rights Act 2015.

6.2 If goods are faulty, notify us via email or in writing with details and, if possible, a photograph of the issue. We will address the matter in line with your statutory rights.

6.3 All goods are covered by a warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

6.4 The warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.5 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked unless at our discretion.

6.6 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.7 In the event of a replacement, if an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty goods only, and we are unable to guarantee an exact match. In this instance, you will have the option of a refund.

6.8 Where we replace faulty goods, you are responsible for their disposal if they have not previously been returned to us.

6.9 The Replace Base Ltd is not liable for any damage caused to the device during installation.

7.1 We do not accept liability for indirect losses. Inspection of goods upon receipt is strongly recommended before arranging installation or use.

7.2 We are not responsible for functionality issues caused by manufacturer or software updates.

8.1 Store credit is non-transferable and may only be used by the customer to whom it was issued.

8.2 Store credit is valid for 12 months from the date of issue. After this period, any remaining store credit will expire and will no longer be available for use.

8.3 Store credit cannot be exchanged for cash.

8.4 We reserve the right to amend or discontinue the store credit programme at our discretion, provided such changes do not affect store credit already issued.

9.1 Only one coupon can be used per transaction, unless otherwise stated.

9.2 For trade and business customers, coupons are only valid for normal cart transactions. If at any point in the transaction, the quote system or any other discount system is used, coupons are no longer valid for the remainder of the transaction.

9.3 All promotions and the use of coupons are subject to the discretion of Replace Base and we reserve the right to refuse the use of coupons for transactions at any time.

10.1 You are responsible for ensuring that all goods are stored and used in accordance with any instructions provided.

11.1 In the event of a dispute, we encourage you to contact us first so we can attempt to resolve the matter amicably. If we cannot resolve the issue, you may seek alternative dispute resolution or refer the matter to the appropriate court.

13.1 When using this Website, you shall not post or send to or from this Website any material:

• For which you have not obtained all necessary consents.
• That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy.
• That may cause annoyance or inconvenience to others.
• That encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

15.1 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

15.2 If you choose to link to our Website in breach of Paragraph 14.1, you shall fully indemnify us for any loss or damage suffered as a result of your actions.

17.1 Loyalty points are non-transferable and are issued to accounts when we dispatch orders. Cancelled, refunded, or declined orders will have the points deducted.

17.2 We reserve the right to change point values and remove the loyalty point promotion without notice. Points are valid for 6 months from the date the order was dispatched. Points are only available to customers who register or hold accounts with The Replace Base Ltd. We are unable to add points from previous orders or orders processed without logging in or creating an account.

17.3 Current rates for loyalty points are as follows:

• £1 spend = 1 point.
• 1 point = £0.01.
• Points are issued on item value only, excluding shipping costs.

18.1 Payment Terms. All payments must be made in full before orders are dispatched unless otherwise agreed in writing. We accept various payment methods as outlined on our website.

18.2 Late Payments. If payment is not received within the agreed terms, we reserve the right to charge interest on the overdue amount at a rate of 4% per annum above the Bank of England base rate.

18.3 Debt Collection. In cases of non-payment, we reserve the right to take appropriate legal action or engage a debt collection agency to recover outstanding amounts. Any associated costs will be the responsibility of the debtor.

18.4 Set-Off Clause. If you have any outstanding balance with The Replace Base Ltd, we reserve the right to apply any payments made for new orders towards the settlement of that balance. This may result in a delay or cancellation of your new order until the outstanding amount is fully paid. We will notify you if such action is taken.